Return & Refund Policy

At Famameha, we take great pride in the craftsmanship and quality of our pieces. Your satisfaction is very important to us, and we are happy to assist you with returns or exchanges when needed. Please review our policy below.

1. Return Requests

• Requests must be initiated within 72 hours of delivery, as confirmed by the courier’s tracking details.
• Requests made after this window may not be accepted, as each piece is made to order.

2. Unboxing Video Requirement

• If your order arrives damaged, defective, or incorrect, a clear unboxing video is required for us to process a return or exchange.
• This video should show the parcel being opened, the shipping label, and the item’s condition.
  This helps us resolve your concern swiftly and fairly for both sides.

3. How to Initiate a Return

To begin a return or exchange, please contact us via:

• Email: contact@famameha.com
• WhatsApp: +91-8800089878

Kindly include:

• Your order number
• Reason for return
• The unboxing video

4. Items Not Eligible for Return

• Sale items or purchases made during promotional events are final sale and not eligible for return or exchange.
• Custom orders are not eligible for returns.
• We hope you understand that these pieces are limited in nature and specially priced.

5. Refunds

• All approved refunds will be processed as store credit, which can be used toward future purchases. Store credits never expire.
• We do not offer cash refunds.

6. Exchanges

• Exchanges are offered once per order and are limited to size changes only.
• In some cases, shipping costs may apply, depending on your location.

7. Condition of Returned Items

• Items must be in original, unworn condition, with all tags and packaging intact.
• The original receipt or order confirmation must be included.
• ⁠We reserve the right to decline returns if items show signs of wear, damage, or missing documentation.

8. Processing Time

• Once your return is approved and received, please allow 7–10 business days for your store credit or exchange to be processed.

9. Shipping Responsibility for Returns

• Customers are responsible for securely packaging return items.
• We are unable to take responsibility for items lost or damaged in transit.

Still Have Questions?

We’re here to help. If you need further assistance, please reach out to us at contact@famameha.com or whatsapp us at +918800089878. We're happy to support you in any way we can.